Troubleshooting/Technical Information

• How do I move the Support Chat button icon? / It's blocking part of my screen.
• How to Get Quick Help in the Support Chat
• Troubleshooting GovPilot Performance Issues
• How do I log into GovPilot Academy?
• What devices are compatible with GovPilot? / What are the recommended device specifications?
• How do I clear my browser cache? (Google Chrome or Microsoft Edge)
• What browsers are supported for using GovPilot?
• I got an error message that says “We hit a snag”—what does it mean?
• How do I reset my password? Or I'm a new user and my activation link expired.
• A resident is having trouble with a public application. What should I check?
• Why aren't my GovPilot emails sending?
• Why won't my attachment upload?
• What is GovInspect, and how does it sync with GovPilot?
• Why did a record's status change back?
• Why isn't a permit fee, minimum fee or DCA fee calculating?
• Why do payment and transaction timestamps differ from my local time?