To start a chat with GovPilot Support, click the "Ask me anything…" bar in the bottom-right corner of your screen and type your question. You will get a first answer right away from our support assistant, and a GovPilot support agent can join the chat whenever you need a person.
We noticed sometimes you might start a chat with just a friendly greeting like "Hello" or "Good Morning." While we love greetings (and appreciate your kindness!), we'll need a little more detail to quickly help you out.
How to get faster help
To get answers as quickly as possible, follow these simple steps:
Feel free to start with a greeting (we love that!).
In the same message, type your full question or issue, with as many specifics as possible (the module name, record or permit number, and any error text).
Read the first answer—many questions are resolved right there.
If it doesn't resolve your issue, just say you'd like to talk to a person. Your chat is passed to the GovPilot support team, and a ticket is created so nothing is lost if an agent isn't available right away.
✅ Pro Tip: Typing everything out clearly from the start means fewer back-and-forth messages, and quicker resolutions for you!
We hope you have a wonderful day—and thanks for reaching out!
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