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Troubleshooting GovPilot Performance Issues

GovPilot performance issues can be caused by browser loading problems, cached data, extensions, local system slowness, or a temporary broader platform slowdown. The first steps are to refresh the browser, clear GovPilot browser data, log out and back in, and try a private/incognito window or a different browser.

What to check first

If GovPilot is loading slowly, timing out, or not loading correctly, check these items:

  • Whether the issue is happening in one browser or across multiple browsers
  • Whether the issue continues in a private/incognito window
  • Whether other users in the same organization are seeing the same behavior
  • Whether your internet connection or device is running slowly
  • Whether the browser has cached data affecting GovPilot

Common troubleshooting steps

1. Hard refresh the page

Use a hard refresh to force the browser to reload the page.

  • Windows: Ctrl + Shift + R
  • Mac: Cmd + Shift + R

2. Clear GovPilot browser cache and cookies

Clear browser data specifically for govpilot.com, including:

  • Cached images and files
  • Cookies

To do this in Chrome:

  1. Press Ctrl + Shift + Delete
  2. Set the time range to All time
  3. Select Cached images and files
  4. Clear the data
  5. Log out of GovPilot
  6. Close all browser windows
  7. Log back in

3. Sign out and sign back in

Fully log out of GovPilot, close all browser windows, and then log back in.

4. Try a private/incognito window

Open GovPilot in a private or incognito browser window to rule out:

  • Browser extensions
  • Stored browser data

5. Try a different browser

If the issue continues, test GovPilot in another browser.

  • If you are using Chrome, try Edge
  • If you are using Edge, try Chrome

6. Restart your computer

A full restart can clear temporary system performance issues.

7. Try another device or network

If available, try:

  • A different computer
  • A phone
  • Another network connection, such as a mobile hotspot

When the issue affects multiple users

If GovPilot is slow for several users in the same office or department, confirm:

  • Which browser is being used
  • Which device is being used
  • Whether the issue appears in multiple modules or only one
  • Whether the slowdown is intermittent or constant

What to include when submitting a ticket

If the issue continues after the steps above, submit a new ticket and include:

  • The affected department
  • The module, screen, or record involved
  • The action being performed before the slowdown or failure
  • A screenshot if available
  • The exact time the issue occurred, including the time zone

Summary

For GovPilot performance issues, start with a hard refresh, clear browser cache and cookies for govpilot.com, sign out and back in, then test in a private/incognito window or another browser. If the problem continues, collect the details above and submit a ticket for review.