I got an error message that says “We hit a snag”—what does it mean?

If you see the message “We hit a snag,” it means GovPilot ran into a problem and couldn’t complete your action. This message is general and can be triggered by a variety of temporary issues—not necessarily a mistake on your part.

What causes this message?

Some common reasons include:

• Your internet connection was interrupted or unstable.

• A required field in a form was incomplete or had invalid input.

• A save or submit action timed out or failed unexpectedly.

• The system encountered a temporary error in the background.

How to resolve it:

• Refresh the page and try again.

• Double-check your entries—look for any required fields that may be missing or incorrect.

• Repeat the same action—the issue may be temporary.

• Clear your browser cache or switch to another supported browser.

• If the issue persists, reach out to support with a screenshot and description of what you were doing when the error occurred.

✅ Tip: If the issue relates to a specific module or record, include the name or reference number when contacting support.

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