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Why aren't my GovPilot emails sending?

Automated emails in GovPilot, such as confirmation emails and status change notices, are sent by the workflows set up for each module. When one does not arrive, the cause is usually one of a few things: the record was not saved, the email went to spam, or no workflow exists for that step. Any user who can open the record can run the first checks below. This article walks through them in order.

Check whether the email was sent

  1. Open the record.
  2. Click Log in the bottom toolbar.
  3. Click the Correspondence tab. Every email sent from the record is listed here.

[Screenshot needed: Record Log open on the Correspondence tab showing a sent email entry]

What you find tells you where to look next.

The email is listed, but the recipient did not get it

  1. Ask the recipient to check their spam or junk folder. GovPilot emails come from noreply@govpilot.com.
  2. Confirm the email address on the record is correct.
  3. In the Correspondence tab, click the entry, click Resend this email, and confirm.
  4. If emails from GovPilot regularly land in spam, ask your IT team or the recipient's email provider to allow noreply@govpilot.com.
  5. If the resent email still does not arrive, reach out to our support team with the record number and the destination email address.

Nothing is listed for the step you expected

If a status change email did not go out:

  1. Confirm the status was actually changed and the record was saved. The workflow runs when the change is saved. If you changed the dropdown and then closed or cancelled without saving, nothing was sent.
  2. Confirm a workflow exists for that status. Go to Account Settings, Module Configuration, select the module, and click the Workflows tab. Click a workflow name to read what triggers it. This view requires a system administrator.
  3. If no workflow covers that step, or you cannot tell, reach out to our support team with the module name, the record number, which status you set, and which email you expected.

No emails are going out at all

If emails have stopped across several modules and records, reach out to our support team right away. Before you do, open the Correspondence tab on a few affected records and note whether the emails are listed there but not arriving, or not listed at all. Include that detail, along with a few record numbers, in your message. It helps us find the cause faster.

✅ Pro Tip: Check the Correspondence tab before anything else. It tells you in seconds whether the problem is on the sending side or the receiving side.

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