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How do I resend a system-generated email?

Resend a previously sent email from the Correspondence tab of either the Global Log or a specific record’s Log.

If a recipient didn’t receive a system-generated email—such as a submission confirmation, inspection notice, or status update—you can resend it from the Correspondence tab in the Log. 

You can access the Log in two ways:

  • From the Global Log, using the shortcut in the left-hand menu on the Home page



  • From the Log button in the bottom right corner of a record’s Form View

Steps to Resend an Email

  1. Open the Log window. Click the Correspondence tab.

  2. Locate the email you want to resend using filters for date, module, or email type. Select the row to preview the Email Content on the right-hand side.

  3. Click the Resend this email button located above the Email Content panel.



  4. Confirm the action to resend the email.

Notes

  • Only system-generated emails can be resent. Manually sent emails (e.g., from Outlook) will not appear here.

  • Use the Email Content preview to verify the message before resending.

  • This feature can also be used to retry emails that previously failed to send.

Related search terms:
resend email, correspondence tab, notification email, application email, permit message, workflow alert, record email, email failed, system-generated email, GovPilot Log